Excel Tech Privacy Policy

Last updated: November 10, 2025

Welcome to Excel Tech. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect information when you visit or make a purchase from our website or engage with our services in Bangladesh.

1

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, billing & shipping address.
Account Details: Username, password, purchase history.
Payment Information: Payment method, card details (if applicable), bank transfer details.
Device & Usage Information: IP address, device type, browser type, operating system, browsing behavior, pages viewed, etc.
Order and Transaction Details: Products ordered, order date, delivery address, invoices.
Communications: Your feedback, comments, inquiries, and responses when you contact our customer support.
2

How We Use Your Information

We use the personal information collected for the following purposes:

To process and fulfill your orders, including arranging delivery and providing invoices.
To manage your account, including authentication and providing you with access to purchase history.
To communicate with you regarding your order, updates, customer service, and promotions.
To improve our website, products, and services, analyze trends, and understand how customers use our site.
To prevent fraud, ensure security, and protect the rights and property of Excel Tech and our users.
To comply with legal obligations.
3

Sharing of Information

We may share your personal information in the following situations:

With service providers who help us run our business (e.g. delivery/shipping partners, payment processors).
With trusted third parties for marketing, analytics, or other business purposes, but only with your consent where required by law.
To comply with applicable laws, court orders, or legal processes.
In case of business transition: if Excel Tech is sold or merged, your information may be transferred as part of that transaction.
4

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, understand how you use our site, and deliver tailored content and offers.

You may disable cookies via your browser settings; however, certain features of the site may not function properly without them.

5

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

If you request account deletion, we will remove or anonymize your data where practical, except where we are required to retain it by law.

6

Security

We take reasonable measures (technical and organizational) to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic system is completely secure. We cannot guarantee absolute security; please use strong passwords and notify us immediately of any security concern.

7

Your Rights

Depending on applicable law, you may have the following rights:

Access: Obtain a copy of your collected information.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Ask for deletion of your personal information.
Restriction or Objection: Request that we stop or limit certain processing.
Data Portability: Receive your data in a structured, commonly used format.

If you want to exercise any of these rights, please contact us at the address below.

8

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that a child under 13 has provided us with personal data, we will take steps to delete such information.

9

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Excel Tech

Address: Shyamoli Square Shopping Mall
Email: theexceltechbd@gmail.com
Phone: 01715894999, 01303039457